Shipping policy

Last updated: 12/18/25

Thank you for shopping with Golden Gallery. We take great care in preparing and shipping our artwork and products. Please review our shipping policy below.

Order Processing Time

  • All orders are processed within 5–7 business days after payment is received.

  • Because many of our items are made-to-order pieces, some orders may require additional handling time. If this applies to your order, we will notify you directly.

  • Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Delivery times vary based on your location, shipping method selected, and carrier performance.

  • Estimated delivery dates are not guaranteed and may be affected by weather, carrier delays, or other factors beyond our control.

Shipping Methods & Carriers

Golden Gallery ships using reputable carriers such as USPS.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Domestic Shipping

We currently ship within the United States.

If you are interested in shipping to Alaska, Hawaii, or U.S. territories, please contact us prior to placing your order.

International Shipping

At this time, international shipping is not offered.

Artwork Packaging

All artwork is carefully packaged to ensure safe delivery. This may include protective sleeves, backing boards, bubble wrap, and sturdy shipping boxes. 

Insurance

  • Original artwork and high-value items are typically shipped insured.

  • If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item so we can assist you.

Lost or Damaged Packages

Golden Gallery is not responsible for delays, loss, or damage caused by the shipping carrier. However, we will do our best to assist you in filing a claim and resolving the issue.

Incorrect Shipping Information

Please ensure that your shipping address is entered correctly at checkout. Golden Gallery is not responsible for orders shipped to an incorrect address provided by the customer.

If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply.

Local Pickup (If Applicable)

If local pickup is available, this option will be clearly stated at checkout or arranged directly with us. Pickup times must be scheduled in advance.

Questions

If you have any questions about this shipping policy or your order, please contact us at:

Email: jwgolden@ec.rr.com
Golden Gallery

We appreciate your support of our family-owned gallery and thank you for choosing Golden Gallery.